Legal

Refund Policy

Refund Policy

Effective Date: 28/05/2024

At Bookify Technology FZC, we strive to ensure a smooth and professional experience for all our customers. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our procedures and conditions regarding refunds for tickets or services purchased through our website https://bookifyevents.com/.

By using our website and purchasing any tickets or services, you agree to the terms and conditions set forth in this Refund Policy. If you have any questions or concerns, please contact us at info@bookifyevents.com.

1. Refund Eligibility

Refunds are the responsibility of the event Organizer and will only be processed under the following conditions:

  • Event Cancellation: If the event is cancelled by the Organizer.
  • Event Postponement: If the event is rescheduled and the attendee cannot attend the new date.
  • Incorrect Charges: If a payment error is proven with transaction documentation.

Refunds will not be granted in the following situations:

  • Change of Mind: Customer decides not to attend after purchasing.
  • No-show: Customer does not attend the event and fails to notify in advance (if applicable).
  • Post-Event Claims: Requests made after the event has taken place.

2. Organizer Responsibility

Each event Organizer is solely responsible for determining whether their event is refundable or non-refundable. This will be clearly stated at the time of ticket purchase.

The Organizer also chooses the refund method for their event. Refunds may be issued through either of the following methods:

  • Credited back to the customer’s original payment method
  • Issued as credit to the customer’s wallet on our platform

3. Refund Process

To request a refund, contact us at info@bookifyevents.com within the specified timeframe (usually within 7–14 days from the event date or cancellation notification, based on the Organizer’s terms).

Include the following information in your refund request:

  • Order number and ticket details
  • Reason for the refund request
  • Proof of purchase or payment

Once received, we will review your request in coordination with the Organizer and process the refund if eligible.

4. Refund Method

Refunds will be processed according to the Organizer’s selected method—either back to the original payment method or to the customer's wallet. Refunds may take 10 to 45 days to appear, depending on the bank or payment processor. Bookify is not responsible for processing delays caused by third-party financial institutions.

5. Non-Refundable Fees

Certain fees such as service charges, booking fees, and processing fees may not be refundable. These fees will be disclosed during the purchase process.

6. Partial Refunds

In some cases, partial refunds may be offered if only part of the event was delivered or attended.

7. Organizer’s Refund Policy

If an Organizer has a separate refund policy that differs from this general policy, the Organizer’s terms will apply and will be presented to you at checkout.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time to reflect changes in operations, legal compliance, or business strategy. Any changes will be posted on this page with the updated effective date. We recommend reviewing this page regularly.

9. Contact Us

If you have any questions or need support with your refund request, please contact us at:

Bookify Technology FZC
Address: Freezone Block B - B38-060, Sharjah, UAE
Email: info@bookifyevents.com
Phone: +971 522 697 216

By purchasing tickets or services from Bookify via https://bookifyevents.com/, you acknowledge and agree to the terms and conditions of this Refund Policy as outlined by the Organizer.